Contact Information

Passenger information telephone numbers

  • Information on Adif stations

    Telephone: 902 43 23 43
    Information hours: 24 hours

  • Atendo: Disabled passenger aid management service

    Telephone: 902 24 05 05
    Information hours: 24 hours
    Ticket reservation and sale times: 24 hours, except from 11.50 pm to 2.30 am Saturday-Sunday and weekdays from 11.50 pm to 00.15 am.
    Home delivery of tickets in the provinces of Madrid, Barcelona and Seville

  • Telephone information on Adif through your mobile with data connection for the hearing impaired.

    Adif puts the free application at your disposal, which can be downloaded from this page.

    Please contact Adif’s telephone information centre through your mobile phone from any place in which your device has internet access coverage.

    With this free application users can establish a communication with the operators of Adif’s information service via text in real time in a quick and easy manner, without any interruptions or having to wait, and with permanent attention without having to send/receive messages.

     

  • Download application and view manuals:

    In http://www.telesor.es/

  • Download in Android Market y App Store (iPhone e iPad)

Information points and customer services desk (PIAC)

In relation with the construction and putting into service of the new high-speed lines.

Railway Companies Services

  • Dirección de Contratación y Coordinación Comercial

    This office deals in managing relations with railway companies, strengthening ADIF's commercial function, ensuring this railway companies equality of treatment as regards access to the infrastructure.
    C/. Sor Ángela de la Cruz, 3 – 3º
    28020, Madrid

  • Jefatura de Servicios de Capacidad a Clientes (OSS)

    This office deals with railway companies with licences and international railway company groups requesting distribution capacity to access the rail infrastructure.
    C/. Agustín De Foxá s/n.
    Estación de Chamartín.
    Edificio Puesto de Mando
    28036, Madrid.
    e-mail: fbartolomea@adif.es

Purchases

Media relations

  • Centre Office

    Sphere: Autonomous Community of Madrid, Ciudad Real, Guadalajara, Toledo, Albacete and Cuenca
    C/. Sor Ángela de la Cruz, 3 - 1ª Planta
    28020, Madrid
    e-mail: prensa@adif.es

  • North-western Office

    Sphere: Castile - León, Galicia and Asturias
    C/ Recondo s/n
    Estación de Valladolid Campo Grande
    47007 - Valladolid
    e-mail: jmgreglero@adif.es

  • Northern Office

    Sphere: Cantabria, Basque Country, Navarra and La Rioja
    e-mail: prensanorte4@adif.es

  • Eastern Office

    Sphere: Catalonia
    Plaça dels Paisos Catalans, s/n
    Estación de Barcelona Sants
    08014 - Barcelona
    e-mail: mrcriado@adif.es

  • Southern Office

    Sphere: Extremadura and Andalucía
    Avda. Kansas City, s/n
    41007 - Sevilla
    e-mail: alromero@adif.es

  • Levante Office

    Sphere: Autonomous Community of Valencia, Autonomous Community of Murcia.
    C/. Játiva, 24
    46007 - Valencia
    e-mail: joselopezochoa@adif.es

Conventional Lines

Heritage and Town Planning

  • Central Structure

    Address: Avenida Pío XII, nº 110
    28036, Madrid
    e-mail: patrimonio@adif.es

Logistic Services

Other Contacts

  • Safety, Organisation and Human Resources

    Paseo del Rey 30, 28008 - Madrid

  • Passenger stations – Customer Services Management

    Avda Pío XII 110, 28036 - Madrid.
    e-mail: estaciones@adif.es

  • Vialia – Commercial Office

    Avda Pío XII 110, 28036 - Madrid.
    e-mail: vialia@adif.es

  • Commercial Telecommunications

    Avda. de Burgos, 8 A - Edif. Bronce, planta 16ª, 28036 - Madrid
    e-mail: telecom@adif.es

  • Self protection and Safety Centre (CASH24)

    Telephones: 91300 80 80 - 91 774 46 75 - 900 10 40 40

  • Dirección General Económico-Financiera y de Control:

    Edificio Euromor
    Avenida de Burgos nº 16, 28036 - Madrid
    e-mail: dcompras@adif.es

  • Further information:

    e-mail: comunicacionweb@adif.es